Refund Policy
We get it, not every fling is a match made in sartorial heaven. Thinking about divorcing our moody threads? Here's the drill:
1. Unapologetic Eligibility:
- The item must be returned within 7 days of the delivery date.
- The item must be in its original condition, unworn, unwashed, and with all original tags attached.
- Personalised or customised items are not eligible for refunds unless they arrive damaged or defective.
2. Initiation of Refund Process:
To initiate a refund, please follow these steps:
- Ignite a commotion by contacting our customer service renegades within 7 days of receiving the gear.
- Dish out your order number, a raw description of the betrayal, and throw in some snapshots of the gear decided to be damaged or defective.
- Make sure those threads are in their original, unworn, and unwashed condition, complete with all tags and labels.
3. Giving Back the Moody Magic:
Hold your horses, there's a method to this madness:
- If we give the nod of approval to your refund plea, prepare for your return mission. We'll leak the secret instructions.
- and yes, you're footing the bill for shipping back the contraband. We recommend hitching it to a tracked courier, 'cause we're not responsible for any lost gear drama.
4. Goodie Inspection:
Once the gear lands on our turf, we'll give it the once-over. If it's up to par – congrats! The moolah will find its way back to the original payment method you used within 3-5 business days
5. Not-So-Refundable Vibes:
Keep in mind that some things can't be undone, like bad hair days. These items are a no-go for refunds:
- Gift cards.
- Digital goodies.
- Mauled, altered, or self-inflicted injuries on the threads. We ain't playing therapist
6. Bad Mood Moments:
Got something that's damaged or throwing shade? Let us know pronto! We'll sort you out with a replacement if we can or serve up a refund. Just make sure to snap a mood-enhancing pic of the damage.
7. Fee Fighters:
Shipping charges are like ex-lovers – once they're gone, they ain't coming back. We're keeping those, unless we royally mess up by shipping the wrong gear or a wounded warrior.
8. Swap it like its hot.
Hold your horses, hotshot. We're not doing direct swaps, but if you're feeling frisky, Pop in a refund request, go through the motions and then go wild giving your wardrobe a new lease on life with a fresh order.
9. Hit Us Up: If you're swimming in questions or have beef with our policy, give our squad a buzz at mintandmood@gmail.com or through the Contact Us page.
Warning: Our manifesto is subject to mood swings and changes that might just make your head spin. Keep your cool and check in regularly.
By hitting that checkout button, you're throwing down your agreement with the terms in this policy.